Faqs - Updated
What are refurbished phones?
Refurbished products are returned items in excellent condition that have been reconditioned and repackaged. A refurbished product is a product that operates the same as a new product but may have minor blemishes that do not affect the functionality of that product.
What are used phones?
Used electronics are the cheapest available deals in the market. The term ‘used’ confines to electronic goods that have been used lightly or heavily by the consumers. Yet, even after a long-term or short-term use, these electronics are fit to function properly.
What are device grading standards?
These are the new handsets with no signs of use. The boxes are opened to inspect contents and might be missing headphones only.
These handsets are new and have no or very minimal signs of use. They’re only refurbished to the extent of wiping data and cleaning with anti-septic products
Exceptional value for money. A grade handsets show minimal signs of wear and tear often refurbished with new batteries.
These handsets work 100% but show visible signs of usage.
How much will shipping cost?
We offer free shipping on all products
How long will shipping take?
We generally ship through MyToll or Auspot. You receive an automated notification of the tracking details. In case you inquire manually for the tracking then its sent like this:
Thank you for choosing Phonebot!
Your order has been dispatched via MyToll delivery satchel. Your tracking number is: ____
You can track it, using the following link: https://www.tollgroup.com/tools/mytoll
Thank you for choosing Phonebot!
Your order has been dispatched via Auspost delivery satchel Your tracking number is: ___
You can track it, using the following link: https://auspost.com.au/mypost/track/#/details/
Do you offer in-store purchase?
You can by in-store from us at:
SHOP A 289-291 BROADWAY RESERVOIR 3073, AUSTRALIA
MONDAY TO FRIDAY: 9.30 AM - 5.30 PM, SATURDAY & SUNDAY : 11.00 AM - 4.00 PM
Can someone pick up my order from store on my behalf?
No, unfortunately the person picking up the order must have an ID that matches the order.
How long do I have to pick up my order from store?
It is preferable that you pick up your order within 5-6 days from the store.
Can I change my delivery address?
We can change the address unless the order is picked up for dispatch, if a customer wants to do any amendments then it needs to be notified within 24 hours of ordering otherwise it will be shipped to the same address and Phonebot will not be responsible for any losses from that delivery address.
Can I return the device If I change my mind?
There is a certain possibility of not meeting your expectation for a used device. Just in case you're not satisfied with the product, we offer seven days no questions asked return policy.
How does the return process work?
You are requested to send it back to us on the below mentioned address and we'll refund you in full!
Attn: Phonebot Returns - ( Order# )
Shop A 289-291 Broadway
Reservoir 3073, Australia
Please do not forget to let us know once the unit is dropped at the postal facility and share the tracking number and postage invoice by replying this message.
Make sure to back up your data, erase all personal information and disable all passwords if any to avoid further inconvenience.
Kindly include a note describing the problem to help our staff process your request asap.
How long does it take to get money refunded in my account?
After we receive the product back, it will be audited by our tech team which may take 24 – 48 hours. Once the product passes the audit then a refund is processed from our end immediately, you will receive the refund back as per the banking process
What if the product is faulty?
We offer repair for your faulty products within 10 working days. In case we are unable to repair the product, we will replace your product within a reasonable timeframe.
What if the battery is faulty? What is the warranty period for batteries?
Batteries are wear and tear items so, batteries are warranty excluded. However, we offer a 30 days warranty from the purchase date.
What if repair and replacement is not possible within a reasonable timeframe?
If replacement is not available, we will offer refund. However, we offer a 30 days warranty period for our batteries.
What is the return policy for defective products?
If the product you received has a fault on arrival or has developed a fault within the first 7 days, we offer you an advanced repair or exchange process. To facilitate the exchange process, we require you to contact us immediately within 7 days of your purchase via email or messenger. Please provide your purchase details and your ID (i.e. Apple ID or Google ID) along with a description and photos of the product regarding the issues you are experiencing.
What is the manufacturer warranty?
Australian stock comes with its own manufacturer’s warranty.
All mobile phones are purchased from authorized suppliers worldwide. A range of mobile phone for sale on our website may include network software, settings or shortcuts that the service provider has preloaded on the mobile phone. This software will not affect the performance of the mobile phone with any other carrier and in most cases can be changed or switched off through the settings on your mobile phone. This software does not mean the mobile phone is locked. If we are advertising the phone outright unlocked, it will accept any compatible sim card.
The policy also includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods, warranties and product support that we offer and provide in accordance to our Terms and Conditions fall under the Australian Consumer Law.
Warranty period in case of repair or replacement?
The warranty period commences on the date of purchase which is a common practice amongst retailers.
What products/purchases do not qualify for change of mind policy?
Please note that our 7 days Change of Mind policy is only applicable on products that are A Grade, B Grade and like new. This policy does not apply on brand new products and accessories. Batteries are also excluded from the warranty period.
What payment methods do you offer?
How secure are your payment
Every type of transaction is secured with such renowned payment partners who are accepted worldwide. We also use 3D secure and have a SSL security certificate.
Can I change my order once placed?
Yes, you can change your selection before the order is picked up for the dispatch, if a customer wants to any amendments then it needs to be notified within 24 hours of ordering otherwise it will be shipped as per the initial order info.
Why was my order cancelled/not processed?
This could be due to lacking in submission of the payment verification paperwork please check you junk or spam folder, you would have an email received from firstname.lastname@example.org
Also check your delivery address if it is missing any necessary info like a unit number or street name etc..