Faqs
An open-box item looks and feels brand new, although its packaging can sometimes show some wear and tear.
If a product is being sold as an open box item then it should be the same level of quality as a brand new item.
Open box items are equivalent to the brand new article.
Refurbished products are returned items in excellent condition that have been reconditioned and repackaged.
A refurbished product is a product that operates the same as a new product but may have minor blemishes that do not affect the functionality of that product.
Used electronics are the cheapest available deals in the market. The term ‘used’ confines to electronic goods that have been used lightly or heavily by the consumers. Yet, even after a long-term or short-term use, these electronics are fit to function properly.
Brand New
24 Months Australian Manufacturer’s warranty to be claimed
either via us or the manufacturer.If the product is deemed faulty within 30 days of purchase, customer is entitled for a full refund. In case of fault after the 30-day period, customer is entitled to a product replacement or repair. Refunds after the 30-day period will be issued on Phonebot discretion if repair or replacement isn't possible.
Open Box
12 Months warranty to be claimed via us or the manufacturer.
If the product is deemed faulty within 30 days of purchase, customer is entitled for a full refund. In case of fault after the 30-day period, customer is entitled to a product replacement or repair. Refunds after the 30-day period will be issued on Phonebot discretion if repair or replacement isn't possible.
Like New
12 Months Warranty If the product is deemed faulty within 30 days of purchase, customer is entitled for a full refund. In case of fault after the 30-day period, customer is entitled to a product replacement or repair. Refunds after the 30-day period will be issued on Phonebot discretion if repair or replacement isn't possible.
A Grade
6 Months Warranty If the product is deemed faulty within 30 days of purchase, customer is entitled for a full refund. In case of fault after the 30-day period, customer is entitled to a product replacement or repair. Refunds after the 30-day period will be issued on Phonebot discretion if repair or replacement isn't possible.
B Grade
3 Months Warranty If the product is deemed faulty within 30 days of purchase,
customer is entitled for a full refund. In case of fault after the 30-day
period, customer is entitled to a product replacement or repair. Refunds after
the 30-day period will be issued on Phonebot discretion if repair or
replacement isn't possible.
Our orders are dispatched after the approval of the payment. Following this, our courier partner will issue a tracking number to the customer. The tracking number can be used to track orders on the website.
Name of shipment and courier companies used to dispatch products?We ship Australia wide through Australia Post only.
How does a customer qualify for free delivery?Free shipping is individually mapped on products and their rates.
|
Service |
Area |
Delivery Time |
|
Express Post |
North Melbourne and
West Melbourne |
Next Business day
delivery |
|
|
Brunswick and
Northcote |
Next Business day
delivery |
|
|
St Kilda |
Next Business day
delivery |
|
Parcel Post |
North Melbourne and
West Melbourne |
Delivery in two or
more business days |
|
|
Brunswick and
Northcote |
Delivery in two or
more business days |
|
|
St Kilda |
Delivery in two or
more business days |
We recommend you use a PayPal verified account or POLi Internet Banking to process your orders without any delay. We also offer the option to use PayRight in store.
What are the security measures applied for fraud protection?For fraud protection our website operates over a securely encrypted SSL channel.
At Phonebot, customer satisfaction is our number one priority. Our return and refund policy are designed in such a manner that is both honest and simple. We intend to provide complete confidence to our customers, so they can purchase through Phonebot Online Store. For any queries you can email us at [email protected] or contact us at https://www.phonebot.com.au/contact-us.
What is the change of mind return policy?At
Phonebot.com.au, we stand behind our product! That is why in case you change
your mind regarding your purchase, we offer a 7 day change of mind guarantee on
all Phonebot certified refurbished products and 6 months general warranty.
We offer change of mind return policy for A grade, B grade and like new products.
Who is responsible for the return postage?
You are responsible for the return postage. However, for high value products we cover the return postage ourselves.
What if the product is faulty?We offer repair for your faulty products within 10 working days. In case we are unable to repair the product, we will replace your product within a reasonable timeframe.
What if the battery is faulty? What is the warranty period for batteries?Batteries are wear and tear items so, batteries are warranty excluded. However, we offer a 30 days warranty from the purchase date.
What if repair and replacement is not possible within a reasonable timeframe?If replacement is not available, we will offer refund. However, we offer a 30 days warranty period for our batteries.
What is the return policy for defective products?If the product you received has a fault on arrival or has developed a fault within the first 7 days, we offer you an advanced repair or exchange process. To facilitate the exchange process, we require you to contact us immediately within 7 days of your purchase via email or messenger. Please provide your purchase details and your ID (i.e. Apple ID or Google ID) along with a description and photos of the product regarding the issues you are experiencing.
What is the manufacturer warranty?Australian stock comes with its own manufacturer’s warranty.
All mobile phones are purchased from authorized suppliers
worldwide. A range of mobile phone for sale on our website may include network
software, settings or shortcuts that the service provider has preloaded on the
mobile phone. This software will not affect the performance of the mobile phone
with any other carrier and in most cases can be changed or switched off through
the settings on your mobile phone. This software does not mean the mobile phone
is locked. If we are advertising the phone outright unlocked, it will accept
any compatible sim card.
The policy also includes, and does not seek to exclude or
limit, the rights you have under the Australian Consumer Law. Our goods,
warranties and product support that we offer and provide in accordance to our Terms
and Conditions fall under the Australian Consumer Law.
The warranty period commences on the date of purchase which is a common practice amongst retailers.
What products/purchases do not qualify for change of mind policy?Please note that our 7 days Change of Mind policy is only
applicable on products that are A Grade, B Grade and like new. This policy does
not apply on brand new products and accessories. Batteries are also excluded
from the warranty period.
Choose your mobile phone or other products and click "Add to Cart”. Complete the steps in the checkout process. Ensure you have selected “Pickup from Store” as your shipping method if you wish to collect it on your own without being delivered to your door.
Can I pick up my order?Yes, you can pick up your purchase from our two retail
locations:
Melbourne North Shop A
289-291 Broadway Reservoir 3073
Melbourne East 9 Grey
St St Kilda 3182
Bring a copy of your valid ID Card to our retail shop. Let our friendly staff know you are looking to pick up an order, and we'll take care of the rest
Can someone pick up my order from store on my behalf?No, unfortunately the person picking up the order must have an ID that matches the order.
How long do I have to pick up my order from store?It is preferable that you pick up your order within 5-6 days from the store.
What to do in case of change of mind and if I don’t want it anymore?No problem, you can send the product back to our courier within 7 days of purchase and notify our staff about your decision. You can either request for refund or get a replacement for your product.
What to do if I can’t pick my order from store, but I still want it, can I change to shipping?Absolutely yes. Please contact our friendly staff and they’ll be able to assist you.
My order has been shipped- How long does it take to deliver?Overall delivery times vary depending on the product you
have ordered and your delivery address.
You can refer to the product listing or your order
confirmation email for information about expected dispatch times.
After your order leaves the warehouse, deliveries typically
occur within:
• 1-4
business days to Melbourne, Sydney and Adelaide
• 2-5
business days to Brisbane, Canberra, Geelong and Newcastle
• 3-7
business days to Perth, Hobart and Darwin
• 3-7
business days to non-metro areas in VIC, NSW and SA
• 4-10
business days to non-metro areas in WA, TAS and QLD
• 7-14 business days to far north WA, far north QLD and NT
Please note: Delays may occur during holiday and peak periods or extreme weather conditions.
My order has been dispatched- How can I track it?The
expected dispatch timeframe for your order will be noted in your order
confirmation.
Once
your order has left our warehouse, we will send you a dispatch confirmation
email with expected delivery times and details of the carrier (including the
tracking number if available). If your delivery has a tracking, you will be
able to follow its progress by logging into your Customer Account.
Phonebot.com.au
Orders staff receive your tracking information at the same time you do, so
please await the dispatch confirmation email to receive these details.
Please
also check your spam or junk folder in case it is diverted there.
We
recommend checking your order confirmation email to find out when your order
will leave our warehouse.
Once
your order has left our warehouse, you will receive a separate dispatch
confirmation email to let you know that it's on its way.
Expected
delivery timeframes to your location will also be included in this email.
If
a tracking number is provided in your dispatch email, you can contact the
courier directly for further information on your delivery.