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Faqs

Open Box

An open-box item looks and feels brand new, although its packaging can sometimes show some wear and tear.
If a product is being sold as an open box item then it should be the same level of quality as a brand new item. Open box items are equivalent to the brand new article.

Refurbished

Refurbished products are returned items in excellent condition that have been reconditioned and repackaged.
A refurbished product is a product that operates the same as a new product but may have minor blemishes that do not affect the functionality of that product.

Used

Used electronics are the cheapest available deals in the market. The term ‘used’ confines to electronic goods that have been used lightly or heavily by the consumers. Yet, even after a long-term or short-term use, these electronics are fit to function properly.

How to order online?

Choose your mobile phone or other products and click "Add to Cart”. Complete the steps in the checkout process. Ensure you have selected “Pickup from Store” as your shipping method if you wish to collect it on your own without being delivered to your door.

Can I pick up my order?

Yes, you can pick up your purchase from our two retail locations:
Melbourne North Shop A 289-291 Broadway Reservoir 3073
Melbourne East 9 Grey St St Kilda 3182

Bring a copy of your valid ID Card to our retail shop. Let our friendly staff know you are looking to pick up an order, and we'll take care of the rest

Can someone pick up my order from store on my behalf?

No, unfortunately the person picking up the order must have an ID that matches the order.

How long do I have to pick up my order from store?

It is preferable that you pick up your order within 5-6 days from the store.

What to do in case of change of mind and if I don’t want it anymore?

No problem, you can send the product back to our courier within 7 days of purchase and notify our staff about your decision. You can either request for refund or get a replacement for your product.

What to do if I can’t pick my order from store, but I still want it, can I change to shipping?

Absolutely yes. Please contact our friendly staff and they’ll be able to assist you.

My order has been shipped- How long does it take to deliver?

Overall delivery times vary depending on the product you have ordered and your delivery address.
You can refer to the product listing or your order confirmation email for information about expected dispatch times.
After your order leaves the warehouse, deliveries typically occur within:

•  1-4 business days to Melbourne, Sydney and Adelaide

•  2-5 business days to Brisbane, Canberra, Geelong and Newcastle

•  3-7 business days to Perth, Hobart and Darwin

•  3-7 business days to non-metro areas in VIC, NSW and SA

•  4-10 business days to non-metro areas in WA, TAS and QLD

•  7-14 business days to far north WA, far north QLD and NT

Please note: Delays may occur during holiday and peak periods or extreme weather conditions.

My order has been dispatched- How can I track it?

The expected dispatch timeframe for your order will be noted in your order confirmation.
Once your order has left our warehouse, we will send you a dispatch confirmation email with expected delivery times and details of the carrier (including the tracking number if available). If your delivery has a tracking, you will be able to follow its progress by logging into your Customer Account.
Phonebot.com.au Orders staff receive your tracking information at the same time you do, so please await the dispatch confirmation email to receive these details.

Please also check your spam or junk folder in case it is diverted there. Please note: Some items may be sent via regular post and cannot be tracked online.

Where is my order?

We recommend checking your order confirmation email to find out when your order will leave our warehouse.
Once your order has left our warehouse, you will receive a separate dispatch confirmation email to let you know that it's on its way.
Expected delivery timeframes to your location will also be included in this email.

If a tracking number is provided in your dispatch email, you can contact the courier directly for further information on your delivery.