Faqs
An open-box item looks and feels brand new, although its packaging can sometimes show some wear and tear.
If a product is being sold as an open box item then it should be the same level of quality as a brand new item.
Open box items are equivalent to the brand new article.
Refurbished products are returned items in excellent condition that have been reconditioned and repackaged.
A refurbished product is a product that operates the same as a new product but may have minor blemishes that do not affect the functionality of that product.
Used electronics are the cheapest available deals in the market. The term ‘used’ confines to electronic goods that have been used lightly or heavily by the consumers. Yet, even after a long-term or short-term use, these electronics are fit to function properly.
At Phonebot.com.au, we stand behind our product! That's why we offer a 7 Day Change Of Mind Guarantee on all Phonebot certified refurbished products and 6 months general warranty.
If for any reason you are unsatisfied with your purchase of a Phonebot refurbished product, you can contact us within 7 days of taking delivery, and organize to return the product.
We currently accept Paypal and Poli (Visa, MasterCard, bank transfers)
Overall delivery times vary depending on the product you have ordered and your delivery address.
You can refer to the product listing or your order confirmation email for information about expected dispatch times.
After your order leaves the warehouse, deliveries typically occur within:
- 1-4 business days to Melbourne, Sydney and Adelaide
- 2-5 business days to Brisbane, Canberra, Geelong and Newcastle
- 3-7 business days to Perth, Hobart and Darwin
- 3-7 business days to non-metro areas in VIC, NSW and SA
- 4-10 business days to non-metro areas in WA, TAS and QLD
- 7-14 business days to far north WA, far north QLD and NT
Please note: Delays may occur during holiday and peak periods or extreme weather conditions.
The expected dispatch timeframe for your order will be noted in your order confirmation.
Once your order has left our warehouse, we will send you a dispatch confirmation email with expected delivery times and details of the carrier (including the tracking number if available). If your delivery has a tracking, you will be able to follow its progress by logging into your Customer Account.
Phonebot.com.au Orders staff receive your tracking information at the same time you do, so please await the dispatch confirmation email to receive these details.
Please also check your spam or junk folder in case it is diverted there.
Please note: Some items may be sent via regular post and cannot be tracked online.
Yes , you can pick up your purchase from our two retail locations:
Melbourne North Shop A 289-291 Broadway Reservoir 3073
Melbourne East 9 Grey St St Kilda 3182
All phones and tablets sold on our website are network unlocked.
Below is a list of compatible Australian Network Frequencies currently supported by Telstra, Optus and Vodafone. If your device is compatible with one of these frequencies, it will be compatible with the associated provider.
We list supported frequencies (also called network bands) on a product's listing.
2G networks will give you basic call and text usage.
3G networks will provide you with access to data usage, such as internet connectivity.
4G networks are a much faster version of the 3G models.
2G - Mobile Networks
900Mhz - Optus, Vodafone1800Mhz - Optus, Vodafone
3G - Mobile Networks
850Mhz - Telstra, Vodafone900Mhz - Optus, Vodafone,
2100Mhz - Telstra, Optus, Vodafone
4G - Mobile Networks
700Mhz - Telstra, Optus850Mhz - Vodafone,
1800Mhz - Telstra, Optus, Vodafone,
2100Mhz - Telstra
Please Note: Telstra, Optus and Vodafone are the only 'true' network providers. Other networks such as Boost, Virgin and Amaysim are virtual networks, and run off a parent provider such as the three 'true' networks above. This means that any phone that is compatible with the parent network, will also be compatible with the virtual network.
We recommend checking your order confirmation email to find out when your order will leave our warehouse.
Once your order has left our warehouse, you will receive a separate dispatch confirmation email to let you know that it's on its way.
Expected delivery timeframes to your location will also be included in this email.
If a tracking number is provided in your dispatch email, you can contact the courier directly for further information on your delivery.
