Call us at (03) 94626936
Phonebot On Whatsapp
(03) 94626936
  • Your shopping cart is empty!

About Us

ALL ABOUT PHONEBOT

CUSTOMER CENTRICITY
PRODUCT VARIETY AND SUPERIOR PRICING
ENVIRONMENT AND COMMUNITY CONCERN
MULTI-CHANNEL EXPERIENCE
SEAMLESS SHOPPING EXPERIENCE

CUSTOMER CENTRIC

At Phonebot, we understand the trust our customers place in us so everyday we are finding new ways to delight them and win their confidence. We have invested significantly in ensuring we have a dedicated 9-hour service for all our customers in Australia. Our customer support teams are there to assist you throughout your journey starting from pre-sales, product selection and post sales services. Moreover, we have a hassle free returns policy as well as change of mind returns offered for all our products. You can get in touch with our team using multiple channels across Whatsapp, Facebook, Landline, Email and our Store.

VARIETY AND PRICING

Our wide product assortment is sure to offer what you're looking for. Phonebot's curated list of refurbished devices are graded as per industry standards and offer you a peace of mind shopping experience. We also offer some of the best prices and deals in Australia, making sure our customers get the best bang for their buck.

ENVIRONMENT AND COMMUNITY CONCERN

At Phonebot, sustainability and environment is at the heart of what we do. Each new smartphone creates CO2 emissions of 16kg in the manufacturing phase. It also uses around 60 key materials that are mined in various parts of the world like China and Africa where they result in a number of social and economic impacts. Add to this the carbon footprint generated from distributing these phones all over the world and you get a significant increase in CO2 emission generated from around 1.4 billion smartphones produced every year. We are minimizing carbon emissions by prolonging the lifecycle of smartphones. We are actively integrating our business model with community driven initiatives and play our part in fostering a carbon neutral world.

MULTI CHANNEL EXPERIENCE

Phonebot is one of the few stores in Australia to offer a multi channel experience to its customers. With our store in Melbourne, we offer a chance for our customers to get exceptional customer service both in-store and online. They can see the products in hand as well as submit returns and get guidance from our in-store staff throughout their purchase experience. We also offer repairs for devices in a state-of-the-art technical facility by highly skilled and professional technicians.

SEAMLESS SHOPPING EXPERIENCE

At Phonebot we make use of the latest technologies to make sure our customers shopping experience is seamless. Recently we have used the Manychat messenger to provide a customised shopping experience right in the facebook chat. We have also partnered with payment providers across Australia to provide a multitude of payment and installment options to our customers such as Zip Pay. To make sure our customers get a prompt delivery everytime they order, we are working with logistics companies and using the latest technologies to make the delivery as efficient and fast as possible.