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Product Returns

To ensure your warranty claims at Phonebot are seamless, please read the following conditions:

Recently we have had an increase in customers returning products that are not covered by warranty, as listed below, and based on our terms and conditions of sale immediately voids the warranty if the products have developed the following attributes while in customers possession:

  • Products with cracked screen or physically damaged
  • Water Damaged
  • Damaged ports including SIM or charging etc.
  • 3rd Party repairs (unauthorized repairs)
  • "Rooting" or Tampering with operating software

Products returned with Google or iCloud Locks:

Apple and Google (Android) have an 'ID' lock (Apple iCloud Lock, Google Account Lock) which unless disabled makes the phone unusable. In the event the phone is returned with an 'ID' lock the phone cannot be repaired or refunded until the 'ID' lock is removed.

Products returned with an 'ID' lock will not be repaired or refunded until it is removed.