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Privacy Policy
Phonebot (ACN 159 117 745) is committed to protecting your privacy. We collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what personal information we collect, why we collect it, how we use and protect it, and how you can access or correct it or make a privacy complaint.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, payment details, or other information. Payment card transactions are processed by our secure third-party payment providers; Phonebot does not store your full card number on our systems. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, or use other site features in the following ways:
- To personalize your experience and deliver relevant content or offers.
- To improve our customer service and process transactions efficiently.
- To administer promotions, surveys, or contests.
We may send transactional or promotional emails about our products, services, or offers, including to customers who have recently made a purchase. You can opt out anytime using the unsubscribe link in our emails.
Facebook / Meta Login Data and Data Deletion Requests
If you choose to sign in to Phonebot using Facebook or another Meta service, we may collect and process limited account information made available to us for authentication and account access purposes.
What data we collect
When you use Facebook Login with our website or app, we may collect:
your name
your email address
We only use this information to:
create or authenticate your account
allow you to log in securely
identify your account in our system
communicate with you where necessary in relation to your account access
We do not collect unnecessary information from your Facebook or Meta account for this login process.
How we use this data
The information received through Facebook Login is used only for legitimate business purposes related to account authentication and access to our services. We do not use this information for unrelated purposes without your consent.
How long we keep this data
We retain this information only for as long as it is reasonably necessary to maintain your account, provide login access, comply with legal obligations, resolve disputes, and enforce our agreements.
Sharing of data
We do not sell your personal information collected through Facebook Login. We may share personal information only where necessary with:
our internal systems and service providers that help us operate our website and customer accounts
legal or regulatory authorities where required by law
How to request deletion of your data
If you would like us to delete the personal data associated with your Facebook or Meta login, you may request deletion by contacting us directly at:
Email: [email protected]
Please include enough information in your email for us to identify your account, such as:
your full name
the email address linked to your account
a brief statement that you want your account data deleted
We will review your request and take reasonable steps to delete or anonymise your personal data, unless we are required to retain certain information for legal, security, fraud prevention, or transactional record-keeping purposes.
Removing Phonebot from your Facebook account
You may also remove Phonebot from your Facebook account settings at any time. Removing the app from Facebook stops future data sharing through Facebook Login, but it may not automatically delete data already stored in our systems. To request deletion of stored data, please contact us using the email address above.
Contact for privacy requests
If you have any questions about how we collect, use, or delete personal data connected with Facebook Login or Meta services, please contact us at:
Email: [email protected]How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in our shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can manage or disable cookies through your browser settings (for example in Chrome, Safari, Edge, or Firefox). Each browser is different, so refer to your browser's help section for instructions. We also use analytics and advertising cookies (including Google and Meta tools) to understand site traffic and measure advertising; you can opt out of personalised advertising through your Google and Meta account settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Name: Phonebot. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety.
We may share aggregated or de-identified information (which does not identify you) with other parties for analytics, marketing, or advertising purposes. We do not sell your personal information.
Some of our service providers (such as website hosting, analytics, and payment platforms) may store or process information overseas, including in the United States. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.
How can you opt out, remove or modify the information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules, you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third-party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we change this privacy policy, we will post the updated version on this page with a new "last updated" date. This policy was last updated on [insert publication date, e.g. July 2026].
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your consent
Access, Correction, and Complaints
You may request access to, or correction of, the personal information we hold about you at any time by contacting us at [email protected] or (03) 9462 6936. We will respond within a reasonable period and will not charge you for making a request.
If you have a concern or complaint about how we have handled your personal information, please contact us first and we will investigate and respond. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
Data breaches: We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
We will not knowingly pass on any details we hold on to Buyers to any third parties. We will take all reasonable care to ensure that any details that the Buyer submits to us are kept secure. The details that you submit to us will be kept to process orders only. You have the right to withhold personal information that is not needed for the transaction.
If the Buyer finds any inaccuracies, we will delete it or correct it promptly. The personal information that we hold will be held securely.
The Buyer's statutory rights are not affected by this privacy policy.
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