Warranty Policy

Your peace of mind is our priority. Here’s how our warranty works:

• How to Claim Warranty
  • If your device develops a fault during the warranty period, simply submit a return or warranty claim here or call us at ‪+61394626936‬. No long forms. No friction. Just support when you need it.
• Battery & Performance Policy
  • We stand by the performance of every device we sell. Battery health is covered under OEM standards. If you're dissatisfied with the battery or general performance, you're eligible for a 30-day return or product swap — no questions asked.
• What’s Not Covered
  • Warranty excludes any damage caused by the customer, including liquid exposure, cracked screens, physical damage, or heavy wear and tear. Any misuse or mishandling voids the warranty coverage.
• Repair, Replacement & Refund Process
  • If your device develops a fault — whether it's a performance issue, hardware malfunction, or any valid warranty concern — you’re fully covered.
  • Within the first 30 days, you’re entitled to a full refund with no questions asked. If you prefer a repair instead, we’ll provide a prepaid return label, assess the issue, and repair the device free of charge — as long as there’s no accidental or liquid damage.
  • If the device can’t be repaired, we’ll offer a replacement of the same or upgraded model, depending on availability. If no replacement is available within 15 days, a full refund will be issued.
  • After 30 days, change-of-mind returns are no longer accepted. However, your device remains protected under warranty for all standard, mechanical and electrical failures for the full duration of the warranty period.
  • In the rare case that a device is found to be AMTA-blocked, the customer is entitled to either a refund or a replacement — based on their preference.
• Non-Repairable Devices
  • If our team finds the device to be irreparable, a replacement will be arranged in accordance with your warranty eligibility. Please note that we do not offer courtesy phones during repair or claim processing.
• Data Responsibility
  • Before sending your device to us for a warranty claim, we strongly advise you to back up your data. Phonebot does not retain, recover, or create backups of customer data. We do not take any responsibility for data loss during the repair or assessment process.
• Processing Timelines
  • All refunds are processed within 1–3 business days after product verification. Replacements are dispatched within 1–3 business days, subject to availability.
• Battery Replacement
  • To maintain our quality standards, all iOS devices sold by Phonebot undergo battery replacement by default if they fall below acceptable health levels. Rest assured — every device meets a minimum of 80% battery capacity, ensuring reliable performance from day one.
• Shutter Sound Notice
  • Phonebot sources its devices from both local and international suppliers. Some imported iOS models may feature a non-muteable camera shutter sound due to regional firmware restrictions. In such cases, we’ll happily offer a swap for a muteable variant if requested within 30 days of purchase.
• Faulty Device? We’ve Got You.
  • If your device is found to be faulty under warranty, we’ll arrange a replacement within 10 business days. Refunds may be issued on a case-by-case basis or offered as store credit, depending on the situation.
• Delivery Issues
  • If your device is damaged during delivery, please notify us within 24 hours of receiving the parcel. Claims made after this timeframe may not be accepted, even if tracking reflects courier delays or extended transit times.
• Consumer Law Compliance
  • This warranty policy is provided in addition to your rights under Australian Consumer Law and is not intended to override or restrict any statutory entitlements.