Sony Xperia M5 (16GB) [Grade B]

Your Protection, Our Promise

Shopping for refurbished tech should feel as secure as buying new. That’s why every Phonebot device comes with comprehensive warranty coverage and hassle-free returns — because your confidence matters.

12-Month Warranty Coverage

Every refurbished device is protected for a full year from purchase. If something goes wrong, we’ll fix it, replace it, or refund it — your choice.

How to claim:

• Submit a warranty claim online
• Call us at +61 39 462 6936
• Email [email protected]

What’s covered:

• Hardware malfunctions and defects
• Battery health (guaranteed above 80% capacity)
• Electrical and mechanical failures
• Software issues related to hardware

What’s not covered:

• Accidental damage (drops, spills, cracks)
• Liquid damage or water exposure
• Unauthorized modifications or repairs
• Normal wear and tear

30-Day Change of Mind Returns

Not quite right? Return any device within 30 days for a full refund — no questions asked.

The process:

• Receive a prepaid return label instantly
• Pack your device securely
• Drop it at any Australia Post location
• Get your refund within 1–3 business days of receipt

Conditions:

• Device must be in the same condition as received
• All original accessories must be included
• No signs of damage or tampering

Battery Performance Guarantee

We stand behind every battery. All devices maintain at least 80% battery capacity, ensuring reliable all-day performance.

Our battery promise:

• iPhone 11 and older: 6-month battery warranty
• iPhone 12 and newer: 12-month battery warranty
• All other devices: Coverage per manufacturer standards
• Free battery replacement if health drops below 80% during warranty

Repair & Replacement Process

• Assessment — Our technicians diagnose the issue
• Solution — We offer repair, replacement, or refund
• Timeframe — 1–3 business days for processing
• Delivery — Free express shipping both ways

Important notes:

• Repairs use genuine or OEM-certified parts
• Replacements are same model or equivalent
• AMTA-blocked devices eligible for refund or replacement
• No courtesy devices during repair period

Data & Privacy Protection

Your responsibility:

• Back up all data before sending your device
• Perform a factory reset if possible
• Remove SIM cards and memory cards

Our commitment:

• We don’t access or retain customer data
• All returned devices undergo secure data wiping
• Privacy protected under Australian law

Shipping & Handling

Warranty claims:

• Free prepaid return labels provided
• Protective packaging included
• Tracked shipping both ways
• Insurance coverage included

Delivery issues:

• Report damage within 24 hours of delivery
• Photo evidence required for shipping damage
• Immediate replacement for courier-damaged items

Consumer Rights

This warranty is provided in addition to your rights under Australian Consumer Law. Nothing in these terms overrides your statutory protections.

Key protections:

• Guaranteed acceptable quality
• Fitness for disclosed purpose
• Match description provided
• Right to remedies for major failures

Device-Specific Notes

• iOS devices: Some models may have non-functional camera shutter sounds due to regional firmware. We'll offer a variant or full refund within 30 days if this affects you.
• International models: Phonebot sources globally to offer better prices. All devices work perfectly with Australian networks and come with local warranty support.

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