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Frequently Asked Questions

How do I trade in my iPhone in Australia?

Head to Phonebot's trade-in page, select your model and condition, and get an instant cash quote. Accept the offer, post your device free via Australia Post, and receive payment within 24 hours of verification. The whole process takes less than five minutes to kick off.

Which iPhone models do you accept?

We accept all models from iPhone 7 onwards, including cracked and faulty devices.

Can I trade in a cracked or damaged iPhone?

Yes. Faulty iPhones still carry parts-recovery value. Depending on the model, a damaged device can return between A$30 and A$100. Select "Faulty / Damaged" when submitting your quote for an accurate offer.


How do I remove iCloud Activation Lock before selling?

Go to Settings → [Your Name] → Sign Out and complete the process using your Apple ID password. Then erase your device via Settings → General → Transfer or Reset iPhone → Erase All Content. Finally, confirm at appleid.apple.com that the device no longer appears in your account.

How quickly will I get paid?

Payment is sent within 24 hours of your device being verified at our Australian hub. In-store cash, Bank Transfer, PayPal, USDT, and Phonebot store credit transfers typically settle within minutes of being issued.

What if my quote changes after you receive my iPhone?

We will always contact you before making any adjustments. You can accept the revised offer and get paid promptly, or decline and have your device returned free of charge, your call.

Is trading in better than selling privately?

For most people, yes. Private sales carry real risks, scams, fake payment confirmations, and unreliable buyers. Phonebot delivers competitive cash rates, free shipping, and payment within 24 hours with zero risk involved.