Shop For Products

Frequently Asked Questions

What if my screen is cracked?

We still accept devices with cracked screens, but the trade-in value will be adjusted to reflect the repair cost. You'll receive a revised quote after our team assesses the damage. There's no obligation to proceed.


What if my battery health is below 85%?

Devices with lower battery health are still accepted. The final price will reflect the cost of battery replacement, which our team handles as part of the refurbishment process.


How long does the whole process take?

From shipping to payment, most customers complete the full trade-in process within 5–7 business days.


Can I trade in multiple devices at once?

Yes. You can submit multiple devices in a single transaction. Contact our team for bulk trade-in arrangements.

Do I need the original box or accessories?

Original packaging is not required, but including a working charger may positively influence your final offer.